Navigating the Whānau: Supporting Friends Facing Gambling Challenges in Aotearoa

Why This Matters to Us, the Industry Analysts

Kia ora, team. As industry analysts in the dynamic world of online gambling in Aotearoa, we’re constantly immersed in data, trends, and market forces. However, we must never lose sight of the human element. Understanding how to support individuals struggling with gambling problems isn’t just about ethical responsibility; it’s also about long-term sustainability. Responsible gambling practices and player well-being are fundamental to a healthy and thriving industry. This article offers practical insights and guidance on how we, as informed professionals, can help those in our circles who may be facing gambling-related harm. It’s about fostering a culture of support and understanding, ultimately benefiting both individuals and the wider industry.

In New Zealand, the online gambling landscape is evolving rapidly. With increased accessibility comes a heightened need for awareness and support. We’re seeing more and more platforms, like the popular Betandplay casino, entering the market, which means more opportunities, but also, potentially, more risk. Being equipped to help a friend, colleague, or even a family member navigate these challenges is crucial. This isn’t just about spotting the signs; it’s about knowing how to offer genuine, effective support.

Recognising the Signs: What to Look For

Identifying a gambling problem in a friend can be tricky. Often, individuals experiencing difficulties will try to hide their behaviour. However, there are several red flags to look out for. These can be broadly categorised into behavioural, financial, and emotional indicators.

Behavioural Indicators

• Increased Secrecy: Your friend might become secretive about their online activity, avoiding conversations about their gambling habits. They might be constantly on their phone or computer, especially during unusual hours.
• Time Obsession: They may spend an excessive amount of time gambling, neglecting work, family, or other responsibilities. This could manifest as lateness, missed appointments, or a general lack of engagement in previously enjoyed activities.
• Chasing Losses: A common sign is the desperate attempt to win back lost money by gambling more. This can lead to a vicious cycle of increasing bets and escalating losses.
• Withdrawal: Social withdrawal is another key indicator. Your friend might become isolated, preferring to gamble alone rather than participate in social events.

Financial Indicators

• Unexplained Debt: Sudden and unexplained debt, borrowing money from friends or family, or maxing out credit cards are significant warning signs.
• Financial Irresponsibility: They might start neglecting bills, rent, or mortgage payments. This can lead to serious financial consequences.
• Selling Assets: Selling personal belongings or assets to fund their gambling habit is a clear indication of a problem.
• Requests for Money: Frequent requests for money, often with vague or misleading explanations, can be a sign of financial distress related to gambling.

Emotional Indicators

• Mood Swings: Noticeable changes in mood, such as irritability, anxiety, depression, or anger, can be linked to gambling problems.
• Denial: The individual may deny they have a problem, even when confronted with evidence. They might minimise their losses or make excuses for their behaviour.
• Increased Stress: Gambling problems can cause significant stress, leading to difficulty sleeping, changes in appetite, and other physical symptoms.
• Guilt and Shame: Feelings of guilt and shame are common. Your friend might express remorse or self-blame related to their gambling.

How to Offer Support: A Practical Guide

Once you’ve identified a potential problem, the next step is offering support. This requires empathy, patience, and a non-judgmental approach. Here’s a step-by-step guide:

Start the Conversation

Choose a private and comfortable setting. Express your concerns calmly and honestly. Use “I” statements to avoid accusations. For example, instead of saying, “You’re always gambling,” try, “I’ve noticed you’ve been spending a lot of time gambling lately, and I’m worried about you.” Be prepared for denial or defensiveness. Your friend might not be receptive at first, and that’s okay. The goal is to plant a seed of awareness.

Listen Actively

Let your friend talk without interruption. Listen to their perspective and validate their feelings. Show empathy and understanding. Avoid offering unsolicited advice or judgment. Sometimes, simply being a good listener can make a huge difference.

Focus on the Behaviour, Not the Person

Separate the behaviour from the person. Remind your friend that you care about them and that you’re concerned about their gambling. Avoid labelling them or making them feel ashamed. Emphasise that help is available and that they don’t have to go through this alone.

Suggest Professional Help

Encourage your friend to seek professional help. Gambling addiction is a complex issue, and professional support is often necessary. Suggest resources such as:

• Problem Gambling Foundation of New Zealand: Offers free counselling and support services.
• Gambling Helpline: Provides 24/7 confidential support via phone, text, and online chat (0800 654 655).
• General Practitioners (GPs): Can provide referrals to mental health professionals.

Offer to help them find these resources or accompany them to an initial appointment if they’re comfortable with it.

Set Boundaries

While offering support, it’s crucial to set healthy boundaries. This means avoiding enabling behaviours, such as lending them money or covering up for their gambling. Protect your own well-being. Don’t let their problems consume you. It’s okay to say no and to prioritise your own mental health.

Be Patient and Persistent

Recovery from gambling problems is a process, not an event. It takes time, effort, and commitment. Be patient with your friend and offer ongoing support. They may experience setbacks, and it’s important to remain supportive throughout their journey. Celebrate small victories and acknowledge their progress.

What to Avoid

There are certain things you should avoid doing when supporting a friend with gambling problems:

• Giving Financial Assistance: Lending money, even if you feel compelled to, can enable their gambling and prolong the problem.
• Making Excuses: Covering up for their gambling, such as lying to family or employers, will only hinder their recovery.
• Taking Over Their Responsibilities: Doing things for them that they should be doing themselves, such as paying bills, can prevent them from facing the consequences of their actions.
• Getting Angry or Judgmental: This will likely push them away and make them less likely to seek help.
• Trying to Fix the Problem Yourself: Gambling addiction is a complex issue that requires professional intervention. You can’t fix it on your own.

Conclusion: Building a Culture of Support

Supporting a friend facing gambling challenges is a complex but crucial undertaking. As industry analysts, we have a unique responsibility to understand and promote responsible gambling practices. By recognising the signs, offering empathetic support, and encouraging professional help, we can contribute to a healthier and more sustainable industry. Remember that your role is to be a supportive friend, not a therapist. Encourage your friend to seek professional help and be patient throughout their journey. By working together, we can build a culture of support and understanding, ensuring that those struggling with gambling problems in Aotearoa have access to the resources and care they need. Let’s make sure we are all looking out for each other, and for the long-term health of the industry.

Remember, your support can make a real difference in someone’s life. Kia kaha.